Open 5 days a week, 7.00am - 6:00pm

Open 5 days a week, 7.00am - 6:00pm

Dedicated carer for full care & support

Dedicated carer for full care & support

Full access to the nursery webcam

Full access to the nursery webcam

Bizzy Kidz Standard Terms and Conditions


These terms and conditions govern the basis on which we agree to provide childcare services to you.


1.1  Inform you as soon as possible whether your application for a nursery place has been successful. You must confirm within one week of receiving notification that you still wish to take up the nursery place. If you do not, the place may be withdrawn;

1.2  Provide the agreed childcare facilities for your child at the agreed times (subject to any days when your child’s nursery is closed). If we change the opening hours of your child’s nursery, we will give you as much notice of our decision as possible and, if necessary, work with you to agree a change to your child’s hours at the nursery;

1.3  Try and accommodate any requests you may make for any additional sessions and/or extended hours of childcare at the nursery;

1.4  Provide you with regular verbal updates as to your child’s progress on request;1.5  Notify you as soon as possible of any days on which your child’s nursery will be closed;


2.1  Complete and return to us our standard Child Registration Form before your child can start at our nursery and pay the applicable non-refundable registration fee;

2.2  Immediately inform us if your child is suffering from any contagious disease. For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities at the nursery;

2.3  Immediately inform us of any changes to your contact details including address, mobile telephone phone numbers and email addresses;

2.4  Keep us informed as to the identity of the persons who will be collecting your child from nursery. If the person collecting your child is not usually responsible for collecting them we will require proof of identity and password. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care;

2.5  Inform us if your child is the subject of a court order and provide us with a copy of such order on request;

2.6  Immediately inform us if you are unable to collect your child from nursery by the official collection time;

2.7  Inform us as far as in advance as possible of any dates on which your child will not be attending the nursery; and

2.8  Provide us with at least 1 months’ notice in writing of your intention to decrease the number of hours your child spends at the nursery or to withdraw your child from our nursery. However, once your child is eligible to claim the government funded sessions, you are required to give us at least 2 months’ written notice.


Our monthly fees are based on a weekly fee which shall be notified to you in advance of your child starting the nursery. We may review these rates at any time but shall inform you of the revised amount at least 1 month before it takes effect. If you do not wish to pay the revised fee, you may end this Agreement by giving us 1 months’ written notice;

3.1  We calculate the amount payable by you each month by multiplying the Weekly Fee by 51 weeks and dividing this total by 12. This will give 12 equal monthly payments. However, once your child is eligible to claim the government funded sessions we may amend the billing calculations in order to comply with this. You will be notified in writing, one month in advance of any changes to the calculation your bill. (Effective 1st April 2020)

3.2  The Nursery is closed at weekends, Bank Holidays and between Christmas and New Year and our fee schedule has factored in these days to give a flat rate throughout the year;

3.3  If your child’s start date is part way through the month then we will invoice you for the actual sessions attended/booked and begin the calender month calculation the following month;

3.4  If your child’s end date is part way through the month then we will invoice you for the actual sessions attended/booked for that calender month;

3.5  Fees are payable at the full rate for all sessions booked but not taken due to illness, holidays (including Bank Holidays), absence or where the nursery is forced to close due to circumstances beyond our control;

3.6  If you require a permanent amendment to your usual pre-booked sessions then this must be done in writing with a full month’s notice. Failure to comply may result in full charges and additional sessions being charged;

3.7  If you are late collecting your child from the nursery, a late collection charge of £10.00 for every period of 15 minutes or part thereof after your child’s session has ended will be charged and included on the following months invoice; ‘

3.8  We operate in accordance with early education funding (EEF) where a child becomes eligible for this on the term after their birthday. If we have the availability, we will offer placement for children on a funded basis only. However, we reserve the right to change the hours offered. Separate Terms & Conditions apply for funded only places, these will be issued if applicable to you and will require a signature to confirm you agree to the terms set;

3.9  Discounts are available for siblings attending Nursery. Sibling discount is applied to the oldest child. Any child in receipt of 2, 3 and 4 years old funded entitlement is excluded from this discount. Any child attending school is also excluded.

3.10  Discounts are also available to NHS staff. However, if NHS discount is claimed then no further discounts apply;

3.11  We also offer a limited number of places on our Teachers Package – full details can be obtained from the Nursery


3.12  All invoices will be emailed to parents before the 5th of the month. If invoices have not been received by the 5th it is the

responsibility of the parent to inform the Nursery.


4.1  Fees must be paid on a monthly basis in advance;

4.2  All payments made under this agreement must be made by standing order, bank transfer, credit or debit card cards,

cheques or childcare vouchers. Under exceptional circumstances we may agree to payment by cash but it is your

responsibility to obtain a nursery receipt from the nursery manager as proof of payment;

4.3  If you have requested additional sessions or have been unable to collect your child by the official collection time and we

have as a result provided you with additional childcare facilities, we will charge you for additional childcare monthly in


4.4  If you fail to make payment in full by the due date or when requested to do so we reserve the right to apply an interest

charge of £10.00 per week for every week that your fees remains unpaid, along with an administration fee of £25.00 per month. If payments are cancelled or returned by the bank then we reserve the right to charge a £25.00 administration fee. Children may be excluded from the Nursery if fees remain unpaid beyond 14 days from their due date;

4.5  No refund will be given for periods where your child’s nursery place in unfilled due to illness or holidays. Where nurseries are closed on bank holidays no refund will be given for this closure.


We may suspend the provision of childcare to your child and add on 1 months’ notice at any time if:

5.1  You have failed to pay any fees;

5.2  Your child’s behaviour at the nursery is deemed by us to be unacceptable or endangers the safety and well-being of the

other children at the nursery. The suspension shall continue whilst we try and address these problems with you.

5.3  If your child is suspended part way through a month, under the conditions stated in clause 5.2 we shall give you a credit

for any fees you have already been charged for the remaining part of that month, calculated on a pro rate basis. This

credit may be offset against any sums payable by you to us.

5.4  If the period of suspension exceeds 1 month, either party may terminate this Agreement by written notice.


You may immediately terminate this Agreement if:

6.1  You may end this Agreement at any time, by giving us at least 1 months’ written notice. However, once your child is eligible

to claim the government funded sessions, you are required to give us at least 2 months’ written notice;

6.2  We have breached any of our obligations under this Agreement and we have not or cannot put right that breach within a

reasonable period after you have drawn it to our attention; or

6.3  We suffer any event of insolvency;

6.4  You will remain liable for full fees throughout the notice period.

We may terminate this Agreement with immediate effect if:

6.5  You have failed to pay your fees in full when requested to do so;

6.6  You have breached any of your obligations under this Agreement, and you have not or cannot put right that breach

within a reasonable period of time of us requesting that you do so;

6.7  Your behaviour is unacceptable, as we will not tolerate any physical or verbal abuse towards staff;

6.8  Your child’s behaviour is unacceptable or endangers the safety and well-being of any of the other children at the nursery;


6.9  We take the decision to close your child’s nursery. We will give you as much notice as possible of such a decision.


In the event that the nursery has to close due to circumstances beyond our control, including but not limited to, extreme weather conditions (including snow and ice), flooding, loss of utility supplies, heating failure, advice from government or Local Authority or any other cause beyond our control then the parent/carer accepts that full fees remain payable during the first 14 days of closure due to continued operational costs. If after 14 days the nursery remains closed then any further fees will be charged at 50% from that date until the nursery can safely re-open.


If, during this agreement and for a period of 6 months after the termination of this agreement you (Directly or Indirectly);
8.1  employ or otherwise engage the services of any member of our staff who has had contact with your child under this agreement in the last 6 months; and/or

8.2  Allow or permit the provision of any childcare services to your child/children by any member of staff who has contact with your child/children under this agreement in the last 6 months; then you shall pay to us a figure representing 20% of the relevant member of staffs gross annual salary at the time they left our employment and /or services. This figure represents the cost to us of recruiting a suitable replacement member of staff.


9.1  We have an obligation to report any instance where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.

9.2  If you have any concerns regarding the services we provide, please discuss these with your child’s key worker. If these concerns have not been resolved to your satisfaction please contact the nursery manager. Customer satisfaction is of paramount importance to us and any concerns/complaints will be reported to our Operations Director for review.

9.3  We carry a wide range of toys and equipment at our nurseries. Unless we specifically request otherwise your child should not bring any of their own toys into nursery. If they do bring toys with them, we accept no responsibility for any loss or damage to those toys.

9.4  As the number of children with nut allergies is increasing, with the support of parents we aim to keep the facility NUT FREE. Parents are requested not to send food or empty food packaging into the facility that may contain nuts. Parents are also requested not to use creams, sun creams, oils etc. on their child that many contain nut oil, e.g. arachis, as this may have severe consequences to another child or member of staff.

9.5  Bizzy Kidz has parking facilities for both cars and pushchairs and all persons using this facility must do so at their own risk. We will not be liable for any loss or damage to persons, vehicles or personal possessions whilst on Bizzy Kidz property.

9.6  We accept no liability for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason, this applies to absence due to sickness, holidays and Bank Holidays.

9.7  We accept no responsibility for children whilst in their parents care on Nursery premises ie. Prior to arrival or after pick up.

9.8  We will not be liable to parents and/or children for any economic loss of any kind, for damage to the child’s or parents property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

9.9  All out Terms and Conditions are continually updated on our website and it is parents/carers responsibility to ensure that they are up to date with such Terms and Conditions.

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